At Portal Pros Austin, we are committed to providing you with a seamless and reliable shopping experience. Our Shipping Policy outlines the details regarding the processing, shipping, and delivery of your orders.

1. Order Processing: Orders are typically processed within 1-2 business days after payment confirmation. Our team works diligently to ensure that your order is prepared and dispatched promptly.

2. Shipping Methods: We offer free UPS standard shipping options to accommodate your needs. Expedited shipping is available upon request, but requires a special shipping quote.

3. Shipping Destinations: Portal Pros Austin currently ships to addresses within the contiguous United States. If you are located outside of the contiguous United States, please contact our customer support team, and we will do our best to assist you.

4. Estimated Delivery Time: The estimated delivery time is 3 to 7 business days. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as customs processing or unforeseen delays.

5. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this information to track the status and location of your package.

6. Shipping Delays: While we strive to ensure timely deliveries, unforeseen circumstances such as extreme weather conditions or other external factors may cause shipping delays. We appreciate your understanding in such situations.

7. Order Changes and Cancellations: If you need to make changes to your order or cancel it after it has been processed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

8. Undeliverable Packages: In the event that a package is undeliverable and is returned to us, we will contact you to arrange for reshipment. Additional shipping charges may apply.

9. International Shipping: For international orders, customs fees, taxes, and duties may apply. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more information.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team at [email protected]. We are here to assist you and ensure that your shopping experience with Portal Pros Austin is enjoyable and worry-free.

Thank you for choosing Portal Pros Austin for your pet door needs!