Returns & Refund Policy

At Portal Pros Austin we believe in providing our customers with a shopping experience that is as enjoyable as it is worry-free. We understand that sometimes, things might not go as planned, and that's why we've crafted a straightforward and customer-centric return policy to ensure your complete satisfaction.

30 Day Return Window

We stand by the quality of our products, but if for any reason you find yourself unsatisfied with your purchase, we offer a generous 30-day return window. This allows you ample time to assess your order and decide if it meets your expectations. We want you to be completely confident in your purchase, and our 30-day return policy reflects our commitment to your satisfaction..

Return Shipping Cost

To keep our return process as efficient and cost-effective as possible, we kindly request that customers handle the responsibility of return shipping costs. This helps us maintain competitive prices on our products while providing you the flexibility to choose the shipping method that suits you best.

No Restocking Fees

We believe in transparency, and that includes keeping our return process simple and fair. Unlike some retailers, we do not impose any restocking fees on returned items. Your satisfaction is our priority, and we want your return experience to be as smooth as possible without any unexpected costs.

Final Sale Items (custom)

While we strive to accommodate your needs, there are certain items that, due to their custom nature, cannot be returned. Our custom-made pet door collection falls under this category, as each piece is crafted to meet your specific requirements. We appreciate your understanding and encourage you to reach out to our customer support team if you have any concerns or questions about our custom-made pet doors.

How to Initiate a Return: Initiating a return with Portal PROS is easy! Simply initiate a return within the 30-day return window to receive detailed instructions on how to return your item. Make sure to include your order number and a brief explanation of the reason for the return. We'll guide you through the process, making it as seamless as possible.

In summary, our return policy is designed with you in mind – offering flexibility, transparency, and a commitment to your satisfaction. We appreciate your trust in Portal PROS, and we're here to assist you every step of the way. If you have any questions or concerns about our return policy, feel free to reach out to our dedicated customer support team. Thank you for choosing us as your preferred destination for pet doors and accessories!